Enterprise workflows for insurance.

The lifecycle between PAS, claims, and the rating engine

Insurance runs on processes that span the policy admin system, the claims platform, the rating engine, and a stack of broker and vendor channels — and the value leaks at the seams. A submission arrives as an ACORD form or an email and sits until an assistant clears and keys it. A claim comes in at first notice of loss and waits for someone to verify coverage, assign an adjuster, and set a reserve. Each pause is days of cycle time and a worse experience for the policyholder.

We build event-driven orchestration across that lifecycle so submissions and claims move themselves through their next correct step. Intake is cleared and created in the PAS, coverage is checked against the policy, work is assigned by segmentation rules, and approvals route to the right authority level. Every decision is captured in an append-only log, so underwriting, claims, and market-conduct reviewers can reconstruct exactly how a risk was accepted or a claim was paid.

Workflows worth automating first in insurance

Target the lifecycle stages where cycle time and leakage hurt the most:

• Submission intake and clearance — ingesting ACORD forms and broker feeds, checking appetite and completeness, and creating accounts in the PAS without manual re-keying.
• FNOL-to-settlement claims — orchestrating claim setup, coverage verification, adjuster and vendor assignment, and reserve and payment approvals end to end.
• Policy operations — coordinating endorsements, renewals, and cancellations across the PAS and downstream systems so mid-term changes don't fall through.
• Vendor and SIU coordination — routing inspections, appraisals, and fraud referrals to the right partner and reconciling their responses back into the claim.