A coverage decision turns on the exact clause in the exact form edition — not a recollection of how the policy usually reads. We build retrieval-augmented generation over policy wordings, claims manuals, and underwriting guidelines that returns the controlling clause with a citation, deployable on-prem so claimant and underwriting data stay inside.
Insurance runs on a deep and version-heavy corpus: base policy forms, endorsements, claims handling manuals, underwriting guidelines, and the regulatory bulletins that constrain all of it. The right answer to a coverage or eligibility question is almost always a specific clause in a specific edition — but with countless near-identical forms in circulation, a generic search returns a plausible wrong version, and an answer built on the wrong form is a bad-faith or compliance exposure.
We engineer the retrieval layer to find the controlling text. Structure-aware chunking preserves coverage clauses, exclusions, and effective dates; hybrid retrieval with reranking distinguishes the applicable form edition from its near-duplicates; and grounding constrains the model to quote and cite the exact clause. The pipeline runs inside your environment with role-scoped retrieval for adjusters, underwriters, and compliance, so claimant PII and proprietary underwriting content never leave your boundary.
A retrieval layer engineered around form editions, the controlling clause, and the audit trail regulators expect.
Value concentrates wherever the controlling wording already exists but is too slow, too scattered, or too risky to retrieve by hand:
We chunk policy wordings, endorsements, and manuals so coverage clauses, exclusions, and effective dates are preserved, and retrieval is constrained to the form and version that applies to the policy in question. The model answers only from the retrieved passages and cites the exact clause and edition, so an adjuster or underwriter is reading the controlling wording rather than a paraphrase or a stale form.
Yes. The retrieval and inference stack runs inside your environment — on-prem or in your controlled cloud tenant — so claimant PII and proprietary underwriting content never leave your boundary. Retrieval is role-scoped to adjusters, underwriters, and compliance separately, and every query and its sources are logged so you can demonstrate which guidance an answer was based on.
Bring a set of policy forms or a claims manual and the questions your teams ask daily. In thirty minutes we will show how edition-aware, cited retrieval answers them on infrastructure you control. Response inside 24 hours.