Enterprise AI receptionist. Every call answered.
A 24/7 voice and chat front desk that picks up in under a second, speaks naturally, books appointments, qualifies callers, takes messages, and transfers to the right person. Built on your phone system, calendar, and CRM, with transcripts and audit trails, for organisations that cannot afford a missed call.
A front desk that never puts anyone on hold
Most organisations lose business at the switchboard. Calls ring out after hours, roll to voicemail at lunch, or stack up in a queue while the front desk handles the person standing in front of them. Industry studies put missed calls at a quarter to a third of inbound volume for busy practices and firms, and most callers who reach voicemail do not call back.
An eeko enterprise AI receptionist answers every one of them. It is not an IVR menu and not a chatbot wrapped around a phone number. It is a production voice agent that understands what the caller wants, answers from your own knowledge, checks your real calendar, writes to your real CRM, and transfers to a real person when the situation calls for one. Every conversation is transcribed, summarised, and logged, so nothing is lost and everything can be audited.
We build each receptionist for the organisation that will run it: your call types, your booking rules, your escalation paths, your compliance obligations. The same engineering discipline behind our enterprise AI agents applies here, because a receptionist that speaks for your company is one of the most visible agents you will ever deploy.
The building blocks of a production AI receptionist.
Every receptionist we ship is assembled from hardened components, tuned to your call flows, and tested against real recordings before it takes a live call.
- Sub-second response on the line
- Multilingual, with per-line voices
- Interrupt and barge-in handling
- Live availability lookup
- Booking rules and provider matching
- SMS and email confirmations
- Warm transfer with context
- On-call and after-hours rules
- Emergency escalation paths
- Structured intake scripts
- Lead scoring and routing
- CRM and ticket creation
- Grounded retrieval, no guessing
- Per-location and per-line facts
- Managed by your team, not ours
- HIPAA-ready architecture and BAAs
- Recording consent and disclosures
- Searchable call logs and QA review
One receptionist. Every channel.
The same receptionist, with the same knowledge, calendar access, and escalation rules, answers wherever your customers reach out.
Beyond the phone tree and the answering service.
Callers press buttons, wait on hold, or leave a message that someone has to chase the next morning. Nothing is resolved on the call, and the data lives in voicemail.
- Queues One conversation per line, busy signals at peak
- Messages Notes to act on later, often incomplete
- Blind spots No record of what was asked or promised
Every call answered at once, in natural speech, and resolved on the line: booked, qualified, answered, or transferred with context. Every interaction logged and searchable.
- Resolves Books, reschedules, and answers on the call
- Integrates Writes to your calendar, CRM, and ticketing
- Accountable Transcripts, summaries, and audit trails
Built on the systems you already run
An AI receptionist is only as useful as what it can do for the caller, and that depends on integrations. We connect directly, through typed and permissioned tool interfaces, to:
- Phone systems — SIP trunks and cloud telephony including Twilio, RingCentral, Zoom Phone, Microsoft Teams Phone, 8x8, and Dialpad, on your existing numbers.
- Calendars and scheduling — Google Calendar, Microsoft 365, Calendly, and the practice, clinic, and matter management platforms your teams book in.
- CRM and ticketing — Salesforce, HubSpot, Microsoft Dynamics, Zendesk, ServiceNow, and legal, insurance, and healthcare systems of record.
- Knowledge — your website, policy documents, FAQs, and internal wikis, indexed through our knowledge systems so answers are grounded and current.
- Notifications — SMS, email, Slack, and Teams alerts for transfers, urgent calls, and new leads.
Where a system has no API, we build the workflow around it through our enterprise workflows practice rather than asking your team to re-key what the receptionist collected.
AI receptionists built for regulated front desks.
The call types, the compliance obligations, and the systems of record differ by industry. So does the receptionist.
From first call to every call.
Fixed scope, fixed price. Single-location deployments typically go live in six to eight weeks; multi-location or multi-system builds closer to twelve.
Common questions.
What is an enterprise AI receptionist?
An enterprise AI receptionist is a voice and chat agent that answers your phone lines, website chat, and text messages around the clock. It greets callers in natural speech, answers questions from your own knowledge base, books and reschedules appointments in your calendar, captures caller details into your CRM, and transfers to a person when it should. Unlike a consumer chatbot, it is integrated with your systems, logs every conversation, and runs under compliance controls.
How is an AI receptionist different from an IVR phone tree or an answering service?
A phone tree makes callers press buttons and wait; an answering service takes a message for someone to act on later. An AI receptionist holds a real conversation, resolves the request on the call (booking, rescheduling, answering questions, collecting intake), and only hands off when a person is needed. It answers every line at once with no hold queue, and every call is transcribed and logged.
Can the AI receptionist book appointments in our calendar?
Yes. We integrate with your scheduling system directly: Google Calendar, Microsoft 365, Calendly, and practice, clinic, or matter management platforms. The receptionist checks live availability, applies your booking rules, books or reschedules on the call, and sends confirmations by SMS or email.
What happens when the AI receptionist cannot help a caller?
It transfers. We design escalation paths for each call type: warm transfer to a named person or department, voicemail-to-text with a callback task, or an urgent-line handoff for emergencies. Every escalation is logged with the transcript so your team picks up with full context.
Is the AI receptionist HIPAA compliant?
We build receptionists for HIPAA-regulated practices with business associate agreements, encrypted call and transcript storage, PHI minimisation, consent and recording disclosures, and access controls. For clients that require it, inference can run on private or on-premise infrastructure so patient data never leaves your environment.
How long does it take to deploy an AI receptionist, and what does it cost?
A single-location receptionist with calendar and CRM integration typically goes live in six to eight weeks; multi-location or multi-system deployments run closer to twelve. Every engagement is fixed scope and fixed price, agreed after a thirty minute briefing, with weekly demos on real call recordings during the build.
Explore related capabilities.
Stop losing calls at the front desk.
Thirty minute executive briefing. We review your call volume, map where calls are lost today, and you leave with an architecture, a timeline, and a fixed price. Response inside 24 hours.
Experienced within
Markets served.
As an enterprise AI agency, eeko systems delivers production AI systems remote-first across the United States and internationally — including these markets: